Q&A's

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Below you will find some frequently asked questions that may answer any questions you have. If, however, you can’t find an answer to your question here, please contact me using our enquiry form.

Alterations

Q: How long do alterations take?
A: This largely depends on the amount of work involved and the amount of detailing on the item along with the way in which the item has been constructed with many garments having to be taken apart and then put back together. If the item is heavily decorated this also usually has to be removed and then replaced by hand. Generally, this takes two to three weeks.

Q: Do you alter items that have not been purchased from you?
A: Yes. But, as with any garment we will need to see it first before we can agree to undertake any alterations for you.

Q: Will I need to sign a disclaimer?
A: Yes, in the case of items purchased elsewhere because we won’t have prior knowledge of the quality of the goods. For example, we may find clipped seams, frayed edges or inferior construction. The disclaimer is simply a safeguard against this.

Q: Can you embellish a plain garment?
A: Yes with crystals, pearls, sequins or lace. We cannot, however, embroider.

Q: How much do alterations cost?
A: Please refer to our price guide

Repairs

Q: How long do repairs take?
A: This again largely depends on the work involved and is subject to sight of the garment but typically, two to three weeks is the norm.

Q: How much do repairs cost?
A: We can only advise you on price once we have seen the garment.